THE ART OF MANAGING MONKEYS
Section: ONE MINUTE MANAGEMENT
Do you ever go home feeling that you've spent the whole day doing jobson other people's "to do" lists instead of your own? Do you feel thatyou're doing more but accomplishing less?Your life may seem out of control, but it doesn't have to be if youlearn the art of monkey management. A "monkey" is the next move aftertwo individuals meet, as illustrated here:Say you meet a colleague in the hallway. They say, "Can I see you fora minute? We have a problem." You listen; time flies. Twenty minuteslater you know enough about the problem to realize you'll have to beinvolved, but you don't know enough to make a decision. So you say,"This is very important, but I don't have time to discuss it now. Letme think about it and I'll get back to you."
The detached observer understands what just happened, but when you'rein the middle, it's harder to see the big picture. Before you met yourcolleague in that hall, the monkey was on their back. While you weretalking, the matter was under joint consideration, so the monkey hasone leg on each of your backs. But when you said, "Let me think aboutit and I'll get back to you," the monkey moved squarely onto yourback.
The problem may have been part of your staff member's job, and he mayhave been perfectly capable of proposing a solution. But when youallowed that monkey to leap onto your back, you volunteered to do twothings: (1) You accepted the responsibility for the problem, and (2)you promised a progress report. Just to be sure it's clear who's incharge now, your staff member will stop in on you several times thenext day to say, "Hi! How's it coming?" If you haven't resolved thematter to their satisfaction, they will begin to pressure you to solvewhat is actually their problem.
To avoid this travesty, monkey management is necessary.Teachers-librarians must be careful not to pick up other people'smonkeys. When they do, they broadcast the message that theircolleagues lack the skills to care for and feed the monkeysthemselves. Teacher-librarians who grab monkeys off people's backsoften kill initiative, and everyone is left waiting for the teacher-librarians to make "the next move".Nobody wins when you take care of other people's monkeys. You becomehassled and don't feel very good about yourself. And you have co-workers who look to satisfy their needs elsewhere, because they feelunder-utilized and unappreciated. The care and feeding of otherpeople's monkeys is the ultimate lose-lose deal.There are four rules of monkey management to help give back monkeyswithout being accused of buckpassing or abdication. They are:1. Describe the monkey. The dialogue between a teacher-librarians anda staff member must not end until appropriate next moves have beenidentified and clearly specified.2. Assign the monkey. All monkeys shall be owned and handled at the
lowest organizational level possible.3. Insure the monkey. Every monkey leaving you on the back of one ofyour people must be covered by one or two insurance policies:recommend, then act; or act, then advise.4. Check on the monkey. Proper follow-up means healthier monkeys.Every monkey should have a check-up appointment.
If you follow these rules, you'll stop viewing your colleagues as themajor source of your problems and will soon start seeing them as majorsolutions, because each of their hacks can be a depository for severalmonkeys.
Try monkey management -- it works!
Thursday, June 25, 2009
Tuesday, June 16, 2009
10 Deadly Sins of Negative Thinking
1. I will be happy once I have _____ (or once I earn X).
Problem: If you think you can't be happy until you reach a certain point, or until you reach a certain income, or have a certain type of house or car or computer setup, you'll never be happy. That elusive goal is always just out of reach. Once we reach those goals, we are not satisfied we want more.
Solution: Learn to be happy with what you have, where you are, and who you are, right at this moment. Happiness doesn't have to be some state that we want to get to eventually it can be found right now. Learn to count your blessings, and see the positive in your situation. This might sound simplistic, but it works.
2. I wish I were as ____ as (a celebrity, friend, co-worker).
Problem: We'll never be as pretty, as talented, as rich, as sculpted, as cool, as everyone else. There will always be someone better, if you look hard enough. Therefore, if we compare ourselves to others like this, we will always pale, and will always fail, and will always feel bad about ourselves. This is no way to be happy.
Solution: Stop comparing yourself to others, and look instead at yourself what are your strengths, your accomplishments, your successes, however small? What do you love about yourself? Learn to love who you are, right now, not who you want to become. There is good in each of us, love in each of us, and a wonderful human spirit in every one of us.
3. Seeing others becoming successful makes me jealous and resentful.
Problem: First, this assumes that only a small number of people can be successful. In truth, many, many people can be successful in different ways.
Solution: Learn to admire the success of others, and learn from it, and be happy for them, by empathizing with them and understanding what it must be like to be them. And then turn away from them, and look at yourself you can be successful too, in whatever you choose to do. And even more, you already are successful. Look not at those above you in the social ladder, but those below you there are always millions of people worse off than you, people who couldn't even read this article or afford a computer. In that light, you are a huge success.
4. I am a miserable failure I can't seem to do anything right.
Problem: Everyone is a failure, if you look at it in certain ways. Everyone has failed, many times, at different things. I have certainly failed so many times I cannot count them and I continue to fail, daily. However, looking at your failures as failures only makes you feel bad about yourself. By thinking in this way, we will have a negative self-image and never move on from here.
Solution: See your successes and ignore your failures. Look back on your life, in the last month, or year, or 5 years. And try to remember your successes. If you have trouble with this, start documenting them keep a success journal, either in a notebook or online. Document your success each day, or each week. When you look back at what you've accomplished, over a year, you will be amazed. It's an incredibly positive feeling.
5. I'm going to beat so-and-so no matter what I'm better than him. And there's no way I'll help him succeed he might beat me.
Problem: Competitiveness assumes that there is a small amount of gold to be had, and I need to get it before he does. It makes us into greedy, back-stabbing, hurtful people. We try to claw our way over people to get to success, because of our competitive feelings. For example, if a blogger wants to have more subscribers than another blogger, he may never link to or mention that other blogger. However, who is to say that my subscribers can't also be yours? People can read and subscribe to more than one blog.
Solution: Learn to see success as something that can be shared, and learn that if we help each other out, we can each have a better chance to be successful. Two people working towards a common goal are better than two people trying to beat each other up to get to that goal. There is more than enough success to go around. Learn to think in terms of abundance rather than scarcity.
6. Dammit! Why do these bad things always happen to me?
Problem: Bad things happen to everybody. If we dwell on them, they will frustrate us and bring us down.
Solution: See bad things as a part of the ebb and flow of life. Suffering is a part of the human condition but it passes. All pain goes away, eventually. Meanwhile, don't let it hold you back. Don't dwell on bad things, but look forward towards something good in your future. And learn to take the bad things in stride, and learn from them. Bad things are actually opportunities to grow and learn and get stronger, in disguise.
7. You can't do anything right! Why can't you be like ____ ?
Problem: This can be said to your child or your subordinate or your sibling. The problem? Comparing two people, first of all, is always a fallacy. People are different, with different ways of doing things, different strengths and weaknesses, different human characteristics. If we were all the same, we'd be robots. Second, saying negative things like this to another person never helps the situation. It might make you feel better, and more powerful, but in truth, it hurts your relationship, it will actually make you feel negative, and it will certainly make the other person feel negative and more likely to continue negative behavior. Everyone loses.
Solution: Take the mistakes or bad behavior of others as an opportunity to teach. Show them how to do something. Second, praise them for their positive behavior, and encourage their success. Last, and most important, love them for who they are, and celebrate their differences.
8. Your work sucks. It's super lame. You are a moron and I hope you never reproduce.
Problem: I've actually gotten this comment before. It feels wonderful. However, let's look at it not from the perspective of the person receiving this kind of comment but from the perspective of the person giving it. How does saying something negative like this help you? I guess it might feel good to vent if you feel like your time has been wasted. But really, how much of your time has been wasted? A few minutes? And whose fault is that? The bloggers or yours? In truth, making negative comments just keeps you in a negative mindset. It's also not a good way to make friends.
Solution: Learn to offer constructive solutions, first of all. Instead of telling someone their blog sucks, or that a post is lame, offer some specific suggestions for improvement. Help them get better. If you are going to take the time to make a comment, make it worth your time. Second, learn to interact with people in a more positive way it makes others feel good and it makes you feel better about yourself. And you can make some great friends this way. That's a good thing.
9. Insulting People Back
Problem: If someone insults you or angers you in some way, insulting them back and continuing your anger only transfers their problem to you. This person was probably having a bad day (or a bad year) and took it out on you for some reason. If you reciprocate, you are now having a bad day too. His problem has become yours. Not only that, but the cycle of insults can get worse and worse until it results in violence or other negative consequences for both of you.
Solution: Let the insults or negative comments of others slide off you like Teflon. Don't let their problem become yours. In fact, try to understand their problem more why would someone say something like that? What problems are they going through? Having a little empathy for someone not only makes you understand that their comment is not about you, but it can make you feel and act in a positive manner towards them and make you feel better about yourself in the process.
10. I don't think I can do this I don't have enough discipline. Maybe some other time.
Problem: If you don't think you can do something, you probably won't. Especially for the big stuff. Discipline has nothing to do with it motivation and focus has everything to do with it. And if you put stuff off for “some other time”, you'll never get it done. Negative thinking like this inhibits us from accomplishing anything.
Solution: Turn your thinking around: you can do this! You don't need discipline. Find ways to make yourself a success at your goal. If you fail, learn from your mistakes, and try again. Instead of putting a goal off for later, start now. And focus on one goal at a time, putting all of your energy into it, and getting as much help from others as you can. You can really move mountains if you start with positive thinking.
Problem: If you think you can't be happy until you reach a certain point, or until you reach a certain income, or have a certain type of house or car or computer setup, you'll never be happy. That elusive goal is always just out of reach. Once we reach those goals, we are not satisfied we want more.
Solution: Learn to be happy with what you have, where you are, and who you are, right at this moment. Happiness doesn't have to be some state that we want to get to eventually it can be found right now. Learn to count your blessings, and see the positive in your situation. This might sound simplistic, but it works.
2. I wish I were as ____ as (a celebrity, friend, co-worker).
Problem: We'll never be as pretty, as talented, as rich, as sculpted, as cool, as everyone else. There will always be someone better, if you look hard enough. Therefore, if we compare ourselves to others like this, we will always pale, and will always fail, and will always feel bad about ourselves. This is no way to be happy.
Solution: Stop comparing yourself to others, and look instead at yourself what are your strengths, your accomplishments, your successes, however small? What do you love about yourself? Learn to love who you are, right now, not who you want to become. There is good in each of us, love in each of us, and a wonderful human spirit in every one of us.
3. Seeing others becoming successful makes me jealous and resentful.
Problem: First, this assumes that only a small number of people can be successful. In truth, many, many people can be successful in different ways.
Solution: Learn to admire the success of others, and learn from it, and be happy for them, by empathizing with them and understanding what it must be like to be them. And then turn away from them, and look at yourself you can be successful too, in whatever you choose to do. And even more, you already are successful. Look not at those above you in the social ladder, but those below you there are always millions of people worse off than you, people who couldn't even read this article or afford a computer. In that light, you are a huge success.
4. I am a miserable failure I can't seem to do anything right.
Problem: Everyone is a failure, if you look at it in certain ways. Everyone has failed, many times, at different things. I have certainly failed so many times I cannot count them and I continue to fail, daily. However, looking at your failures as failures only makes you feel bad about yourself. By thinking in this way, we will have a negative self-image and never move on from here.
Solution: See your successes and ignore your failures. Look back on your life, in the last month, or year, or 5 years. And try to remember your successes. If you have trouble with this, start documenting them keep a success journal, either in a notebook or online. Document your success each day, or each week. When you look back at what you've accomplished, over a year, you will be amazed. It's an incredibly positive feeling.
5. I'm going to beat so-and-so no matter what I'm better than him. And there's no way I'll help him succeed he might beat me.
Problem: Competitiveness assumes that there is a small amount of gold to be had, and I need to get it before he does. It makes us into greedy, back-stabbing, hurtful people. We try to claw our way over people to get to success, because of our competitive feelings. For example, if a blogger wants to have more subscribers than another blogger, he may never link to or mention that other blogger. However, who is to say that my subscribers can't also be yours? People can read and subscribe to more than one blog.
Solution: Learn to see success as something that can be shared, and learn that if we help each other out, we can each have a better chance to be successful. Two people working towards a common goal are better than two people trying to beat each other up to get to that goal. There is more than enough success to go around. Learn to think in terms of abundance rather than scarcity.
6. Dammit! Why do these bad things always happen to me?
Problem: Bad things happen to everybody. If we dwell on them, they will frustrate us and bring us down.
Solution: See bad things as a part of the ebb and flow of life. Suffering is a part of the human condition but it passes. All pain goes away, eventually. Meanwhile, don't let it hold you back. Don't dwell on bad things, but look forward towards something good in your future. And learn to take the bad things in stride, and learn from them. Bad things are actually opportunities to grow and learn and get stronger, in disguise.
7. You can't do anything right! Why can't you be like ____ ?
Problem: This can be said to your child or your subordinate or your sibling. The problem? Comparing two people, first of all, is always a fallacy. People are different, with different ways of doing things, different strengths and weaknesses, different human characteristics. If we were all the same, we'd be robots. Second, saying negative things like this to another person never helps the situation. It might make you feel better, and more powerful, but in truth, it hurts your relationship, it will actually make you feel negative, and it will certainly make the other person feel negative and more likely to continue negative behavior. Everyone loses.
Solution: Take the mistakes or bad behavior of others as an opportunity to teach. Show them how to do something. Second, praise them for their positive behavior, and encourage their success. Last, and most important, love them for who they are, and celebrate their differences.
8. Your work sucks. It's super lame. You are a moron and I hope you never reproduce.
Problem: I've actually gotten this comment before. It feels wonderful. However, let's look at it not from the perspective of the person receiving this kind of comment but from the perspective of the person giving it. How does saying something negative like this help you? I guess it might feel good to vent if you feel like your time has been wasted. But really, how much of your time has been wasted? A few minutes? And whose fault is that? The bloggers or yours? In truth, making negative comments just keeps you in a negative mindset. It's also not a good way to make friends.
Solution: Learn to offer constructive solutions, first of all. Instead of telling someone their blog sucks, or that a post is lame, offer some specific suggestions for improvement. Help them get better. If you are going to take the time to make a comment, make it worth your time. Second, learn to interact with people in a more positive way it makes others feel good and it makes you feel better about yourself. And you can make some great friends this way. That's a good thing.
9. Insulting People Back
Problem: If someone insults you or angers you in some way, insulting them back and continuing your anger only transfers their problem to you. This person was probably having a bad day (or a bad year) and took it out on you for some reason. If you reciprocate, you are now having a bad day too. His problem has become yours. Not only that, but the cycle of insults can get worse and worse until it results in violence or other negative consequences for both of you.
Solution: Let the insults or negative comments of others slide off you like Teflon. Don't let their problem become yours. In fact, try to understand their problem more why would someone say something like that? What problems are they going through? Having a little empathy for someone not only makes you understand that their comment is not about you, but it can make you feel and act in a positive manner towards them and make you feel better about yourself in the process.
10. I don't think I can do this I don't have enough discipline. Maybe some other time.
Problem: If you don't think you can do something, you probably won't. Especially for the big stuff. Discipline has nothing to do with it motivation and focus has everything to do with it. And if you put stuff off for “some other time”, you'll never get it done. Negative thinking like this inhibits us from accomplishing anything.
Solution: Turn your thinking around: you can do this! You don't need discipline. Find ways to make yourself a success at your goal. If you fail, learn from your mistakes, and try again. Instead of putting a goal off for later, start now. And focus on one goal at a time, putting all of your energy into it, and getting as much help from others as you can. You can really move mountains if you start with positive thinking.
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